Contact
Contact Design Extractor
Email us at info@design-extractor.com. Write from the address you use on Design Extractor so we can find your account.
Billing and payments
Credit packs are sold through Paddle as merchant of record, so your receipt comes from Paddle and links to Paddle's own support for the payment. For anything about a purchase or your credit balance, email us with the address you bought with.
Refunds
The refund policy explains the 14-day withdrawal right and what happens to credits. Credits for an extraction that failed on our side are refunded to your balance automatically. To request a refund, email us with the address you bought with.
Bugs and failed extractions
If an extraction fails, looks wrong or a page does not work, email us with the URL you extracted, the link to the result if there is one, and what you expected to see.
Removing a site from the gallery
The gallery is extracted from public pages and is not official brand guidelines. If you own a website shown there and want it removed, email us with the gallery link and we will handle it promptly.
Your account and data
You can delete your account yourself in Account settings. The privacy policy explains what we store and why.
Company
Design Extractor is a product of Magentix Studio UG (haftungsbeschränkt), Kaiserring 14-16, 68161 Mannheim, Germany. For matters concerning Magentix Studio as a company, write to contact@magentix.studio. Legal details are in the imprint.